Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Data category

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, repair history, payment-related records, and limited technical data from website use. Where needed for service administration, we may also keep information about preferred booking method, collection timing, and service summary details.

The categories collected depend on whether a person makes an inquiry, books service, or visits the workshop.

Collection source

How We Collect Data

We collect data when users contact us, submit a form, arrange a booking, bring in a bicycle for inspection or repair, approve a quote, make payment, or collect a completed service. We may also receive information from communications linked to the service process and from basic website interactions.

Information is obtained directly from users and from records created during workshop handling.

Cookie category

Cookie Types

The website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

We use only standard cookie categories needed for site operation and basic measurement.

User control

Cookie Controls

Users may manage cookies through their browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not operate correctly if certain cookies are disabled.

Browser settings can usually be used to limit or remove cookies, subject to device and browser features.

How We Use Data

We use personal data to respond to inquiries, arrange bookings, receive bicycles for intake, carry out mechanical inspection, prepare and confirm quotes, perform repair and adjustment work, complete quality checks, provide service summaries, process payments, manage records, maintain the website, and meet legal or accounting obligations. We may also use limited data to send seasonal maintenance reminders where permitted.

Processing is limited to workshop operations, website administration, and compliance needs.

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are selected only to support workshop administration and service delivery.

Legal Disclosure

We may disclose personal data where required by law, court order, or a lawful request from public authorities. We may also share information when needed to establish, exercise, or defend legal claims, prevent fraud, or protect the security of our systems, staff, customers, or property.

Legal disclosure is limited to what is necessary for compliance or protection of legitimate interests.

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or an explanation of how a request is handled. We may need to keep some information where the law requires it or where it is necessary to complete a service record.

Available rights depend on the nature of the data and the legal basis for processing.

How to Make a Request

To protect privacy, we may ask for enough information to verify the requester and locate the relevant record. If a request is refused in whole or in part, we will explain the reason where the law requires us to do so.

Requests are reviewed against identity and record-matching checks before any action is taken.

Data Retention

Service records are retained for the period needed to manage the repair, handle follow-up questions, maintain business records, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a restricted form where appropriate.

We keep information only for as long as it is needed for service, recordkeeping, or legal purposes.

Policy Changes

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or another suitable notice.

We may revise this policy when our practices, services, or legal obligations change.

Email contact

contact@roofticketink.click

Telephone

+994 40 641 10 88

Postal address

1, Səməd Vurğun Küçəsi Dalan 3, Göyçay, AZ

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.